Return Policy

Return & Refund Policy

At Minnesota Design Co., we take pride in crafting high-quality, handcrafted wedding arches, chuppahs, and mandaps. Your satisfaction is important to us, and we want to ensure a smooth experience if you need to return or exchange an item.

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Returns & Exchanges

• We accept returns and exchanges within 30 days of delivery.

• Items must be unused, unassembled, and in their original packaging to be eligible for a return.

• Custom or personalized orders cannot be returned or exchanged.

Return Process

1. Contact Us – Email us with your order number and reason for return.

2. Receive Authorization – We’ll provide return instructions and a return authorization.

3. Ship Your Return – You are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe delivery.

4. Inspection & Refund – Once received, we’ll inspect the item and issue a refund (excluding original shipping costs) to your original payment method within 5-7 business days.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We’ll work quickly to send a replacement or offer a refund.

Non-Returnable Items

• Custom-made or personalized products

• Used or assembled items

• Clearance or final sale items

Refunds

• Refunds will be issued to the original payment method.

• Shipping costs are non-refundable.

• If your return is approved, you will receive a confirmation email when the refund is processed.

Questions?

If you have any questions about our return policy, feel free to reach out to us . We’re happy to help!